Terms & Conditions
Making your booking
Details and Prices
All details and prices are correct at the time of going to press, but may be subject to alteration. Once a confirmed booking has been made, you will be advised in the unlikely event of any significant programme changes or a price change. All prices include VAT at the current rate.
Special Needs and Dietary Requirements
Please notify the hotel if any of your party have any special needs or any dietary requirements when making your booking. Allergen information - we really want you to enjoy your meal with us - if you'd like information about ingredients in any dish please ask and we'll happily provide it.
Afternoon Tea, Festive Lunches/Dinner
Full pre-payment required at the time of booking. Please let us know, when booking, of any specific dietary requests. Pre-orders for bookings over 10, options for private dining for over 15 people.
Santa’s Sunday Lunch
£10 per person deposit at the time of booking. Full payment required four weeks prior to the date. Pre-orders for bookings over 10, options for private dining available for over 15 people.
£50 per person deposit at the time of booking. Full payment and food pre-order required by the 1st December. Maximum age for Santa's gift is 12 years. Options for private dining available for hire for over 12 people.
Christmas Residential Package
If you wish to extend your stay please contact our Christmas booking team. You will be asked to pay a non-refundable deposit of £50 per person to confirm your booking. A food pre-order is required for Christmas Lunch and Boxing Day Dinner by the 1st December.
New Year’s Eve Residential Package
£50 per person deposit at the time of booking. Full payment and food pre-order required by the 1st December.
Amendments and Cancellations
We appreciate that in the current climate your circumstances may change at short notice. With this in mind, we are offering flexible booking terms to enable you to book with confidence.
Your booking can be cancelled up to 48hrs in advance without charge on our no quibble cancellation policy. Should your cancellation request fall outside of this, you can use the value of your booking against future events, accommodation, food or drink, within a 3-month period. Please note that transferred reservations will be subject to availability and any rate differences, and are only available for transfer on a one-time basis.